Welcome to Cognizance Counselling. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or our services.
1. Definitions
“Company,” “we,” “our,” or “us” refers to Cognizance Counselling.
“Services” refers to counselling, consultation, supervision, and resources provided by Cognizance Counselling.
“Client,” “you,” or “your” refers to the individual using our website or services.
“Website” refers to www.cognizancecounselling.com and all its content.
2. Use of Website
This website provides information about counselling services, resources, and related materials.
You agree not to use this website for any unlawful purpose or in any way that could harm, disable, or impair its functionality.
Unauthorized use, including attempting to access restricted areas or interfering with site operations, is prohibited.
3. Counselling Services
Services are provided by registered professionals in accordance with BCACC Code of Ethics.
Services are available to residents of British Columbia and Canada, unless otherwise specified.
Counselling does not replace medical or psychiatric treatment. For emergencies, call 911 or go to your nearest emergency department.
4. No Guarantee of Outcomes
Counselling is a collaborative process; individual results cannot be guaranteed.
Progress depends on your participation, readiness, and external factors beyond the counsellor’s control.
5. Privacy and Confidentiality
All personal information is handled according to professional standards and applicable privacy laws (e.g., Personal Information Protection Act, BC).
Exceptions include risk of harm to self/others, child abuse, or as required by law.
Please see our Privacy Policy for full details.
6. Payment Policy
Payment: Payment is due at the time of service unless otherwise arranged.
Accepted Payment Methods: We accept payments via credit card. A credit card is required to be on file in order to book an appointment.
Insurance Billing: We currently offer direct billing to ICBC, FNHA, CVAP, IFHP, and Autism Funding. If covered by other insurers, we can provide a receipt for submission to your insurance provider.
Session Fees: The standard session fee applies unless otherwise specified or covered by your insurance provider.
7. Cancellation Policy
48-Hour Notice: Clients are required to provide at least 48 hours’ notice for rescheduling or cancellations. Failure to do so will result in a charge of the full session fee.
No-Show Policy: If you miss your scheduled appointment without prior notice, the full session fee will be charged.
Emergency Situations: We understand that emergencies can occur. Please contact us as soon as possible if you are unable to attend due to unforeseen circumstances. We will do our best to accommodate you.
8. Intellectual Property
All website content (text, graphics, logos, resources) is the property of Cognizance Counselling unless otherwise noted.
Trademarks and logos are protected; unauthorized use is prohibited.
You may not reproduce or distribute content for commercial purposes without written consent.
9. User-Generated Content (If applicable)
If you submit content via the website (forms, comments, testimonials), you are responsible for ensuring it does not violate others’ rights.
By submitting content, you grant Cognizance Counselling a non-exclusive, royalty-free, worldwide license to use it.
We may remove content deemed inappropriate, offensive, or harmful.
10. Security
We take reasonable steps to protect personal information; however, security of information transmitted online cannot be guaranteed.
11. External Links
Our website may link to third-party sites. These are provided for convenience; we are not responsible for content, accuracy, or practices of external sites.
12. Limitation of Liability
While we strive for accurate information, we make no warranties regarding completeness or reliability.
We are not liable for any damages arising from using or inability to use our website or services.
13. Termination
We may suspend or terminate access to our website or services for conduct violating these Terms.
Obligations like confidentiality, intellectual property, and liability survive termination.
14. Modifications to Terms
We may update these Terms at any time. Changes take effect when posted.
Continued use of the website or services after updates constitutes acceptance of changes.
15. Governing Law
These Terms are governed by the laws of British Columbia, Canada.
16. Contact
For questions about these Terms:
- Cognizance Counselling
- Email: info@cognizancecounselling.com
- Phone: 778-855-9743
- Website: www.cognizancecounselling.com
Last updated: September 8, 2025